For information and orders contact us!
Email: bijouets@bijouets.com
Sales Department: +39 348 7652207
Marketing Department: +39 345 6837542
Customer Care from Monday to Friday
from 9.00 am to 6.00 pm
Your personal information will be used to support your experience on this website, to manage access to your account and for other purposes described in our privacy policy.
Frequently asked questions
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You can request a return within 14 days of receiving your order for an exchange (model, size and/or color) or for a refund of the amount paid.
Return shipping costs are at customer's charge, both within Italy and internationally. You may use the courier partnered with .bijouets or choose your own.
In the case of an exchange, the shipping of the new item will be covered by .bijouets. Exchanges are allowed only once and only for items of the same value.
.bijouets reserves the right to refuse or limit returns in cases of improper use of the products or an excessive number of return requests.
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Check our size guide!
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Orders are processed only after payment has been confirmed. Products require up to 5 working days for production, after which they are shipped.
Shipping is carried out via our partnered courier and tracking details will be sent by email.
Shipping costs vary depending on the destination country and are displayed at checkout; shipping in Canada, Norway, Switzerland, USA and UK is free of charge for orders over €200.
For shipments outside the EU, any applicable taxes and duties are the responsibility of the recipient. .bijouets is not responsible for any delays caused by couriers or customs. -
Sustainability guides every choice at .bijouets, from the production process to the relationship with those who choose our brand.
For this reason, we offer a black recoloring service designed to extend the lifespan of our jewelry. By purchasing the service, we take care of the pickup, recoloring and return of your piece, ready to begin a new life.